Basic Property Conditions Required for Cleaning

 

We conduct a wide variety of cleans across the area we cover and we have over the years seen everything, as such we require the following items to be in place before we can conduct any clean. All properties should have:

- All windows and doors installed (or suitable coverings or hoardings over the openings). 

- Hot & Cold water - Turned on and available at every outlet throughout the property.

- Electricity - at least 1 working outlet in each room to be cleaned throughout the property.

- Lighting - at least 1 working light in each room to be cleaned throughout the property.

- Heating - Turned on and running when it is suitable for it to be on ie. Winter months.

- ​If any Utility services are on a Prepayment Card / Key please ensure there is sufficient credit on the card / key for the duration of the clean.

- Parking for at least one vehicle on the day of the clean - it is the responsibility of the site manager or owner to provide parking for one of our vehicles, if parking is not provided an additional charge for parking may be added to your final invoice (likewise if the job site is in the London congestion zone, this charge will be added to your final Invoice).     

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At NO point in time will any employee of OCD Cleaning services work above the height of 3 meters, with the maximum height for glass / window cleaning being 2.6 meters from the ground. Please note we only clean glass / windows from inside the property and only clean the inside surface of the window (and inside the window track IF the client has requested this extra service in advance). At no time will OCD Cleaning Services clean ANY external Glass / Windows / Doors (front / side / back / patio doors will only ever be cleaned on the interior surface). 

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Light Fixtures will be cleaned in situ without removing them from where they are installed, however complex and fragile light fixtures should be uninstalled and placed at an appropriate working height if they are to be clean by OCD cleaning Services as part of the clean. Any light fixtures that appear / are installed between when we view the site and the day of the clean that fit the description of complex or fragile will NOT be cleaned. Chandeliers, complex and / or fragile lights are always priced separately from any clean as these require extra time and specialist equipment. At any time if ANY light fixture is above 2.6 meters and needs to be cleaned in situ (whether it is a normal light or a complex and fragile light) it is the responsibility of the site manager to provide a safe working platform is erected for our employees to work from for each and every light in the property. 

At NO point in time will ANY employee of OCD Cleaning services work above the height of 3 meters without the site owner providing a safe working platform for them to work from.

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All quotes and estimates provided prior to the day of the clean are based on information provided by the client and / or inferred from a site visit by OCD Cleaning Services, any deviation from what has been assumed for the purposes of the quote or estimate are subject to review & change by OCD Cleaning Services on the day of the clean.

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Business Terms & Conditions

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Digital Images & Media Terms

We will take before and after pictures of your home both internal and external images, these are taken for own own records, training and marketing purposes. It will be assumed that you grant your consent for these pictures to be taken by instructing us to undertake a clean (we may contact you as a courtesy but this is not required), however in the event you do not want pictures published on our website or social media feeds, please let us know before or even after your clean and we will be to accommodate your request as we respect every clients desire for privacy.

At no time will any images taken focus on specific items or personal belongings, unless it is your personal property that could or was damaged and photographs maybe required by our insurance company to process a possible claim. At no point will any images include images of any person living in or outside the home.

If any images (Interior or exterior) from your clean are used on our website or social media feeds we will be as vague as possible in defining the specific location by utilising town names or regions.

 

Payment Terms

For ALL cleans a deposit needs to be paid to secure your cleaning date. We ONLY accept payments by Bank Transfer. (Use Invoice# as Pay ref.)

 

• Move In & Move out cleans as well as Pre & End Tenancy Cleans: The balance of the Invoice value (after deducting the deposit) is required at least 2 working days prior to the cleaning day.

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• All Other Cleans (Builder Cleans & Deep Cleans): The balance of the Invoice value (after deducting the deposit) is before the end of the last day of the clean.

 

Failure to make full payment of the remaining balance will result in additional interest charges (at a rate of 5% per week) being added to the outstanding balance. Furthermore if any balance remains outstanding for more than 3 months, we will seek full repayment of the outstanding monies, as well as all interest due on the monies owed as well as any court costs and / or recovery costs through the courts. 

Any changes in the date of the clean must be received by us no later than 2 working days prior to its commencement of the original clean date (typically our cleans will start at 9am on the day of the clean), at which time a new clean date will be secured (this is typical with Builder Cleans where builders don't always finish on time), however failure to inform us at least 2 working days prior to the clean will result in your deposit being forfeit.

We accept payment by Bank Transfer. We do NOT accept Credit/Debit Cards or cheques as a form of payment.

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Last Minute Additions/Subtractions or other Changes to the Cleaning Spec on the day of the clean Terms

Any Last Minute Additions or changes to the cleaning spec over what has been agreed in advance which results in more work being undertaken may alter the total invoice to be paid for the clean, we will inform you of any additional costings as you request additional work to be undertaken (please bear in mind if too much additional work is requested on the day of the clean it may not be possible for us to complete the clean in 1 day, and would result in a 2nd cleaning day, which may not be the following day).  

Any Last Minute Subtractions or changes to the cleaning spec over what has been agreed in advance which results in less work being undertaken will not alter the total invoice to be paid for the clean.  

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